Question 1 5 / 5 points
What is the primary reason you would write “United States” in capital letters at the bottom of a business letter’s inside address?
To specify the country of origin in a letter to a foreign country
To clarify the source of the sender’s letter when addressing domestic recipients who don’t speak English
To indicate the sender’s patriotism regardless of the location of the recipient
To indicate to a domestic or foreign recipient that the letter is official and of great importance
Question 2 5 / 5 points
Along with an address, a phone number, and an e-mail address, a résumé should include all of the following except for
Question 3 5 / 5 points
In a _______ format, the date line and the signature block are centered.
Question 4 5 / 5 points
In a properly formatted memo, the sender should
always use a complimentary close.
sign the memo in the ordinary manner.
not use an opening salutation.
normally use a modified block format.
Question 5 5 / 5 points
Ideally, the subject line of an e-mail
should provide the subject of the e-mail in all caps.
should provide the name of the sender and his or her title.
includes the sender’s name in lowercase, followed by a salutation.
provides the sender’s name and the subject of the e-mail.
Question 6 5 / 5 points
Among general tips for business writing, we’re told that we shouldn’t “patronize.” Which statement best illustrates that term?
Johnson distributes information to his employees on a need-to-know basis.
Supervisor Lowell asks employees for their input on proposed company projects.
Vice President Frasier talks to his subordinates as if they’re ignorant children.
H. C. Smith makes it a point never to talk down to his employees.
Question 7 5 / 5 points
Susan Squire of the customer service department receives a complaint letter from a customer. Ms. Squire waits a week before responding with a letter that fails to directly address the specifics of the complaint and, instead, promises that the complaint will be investigated at some point in the near future. Ms. Squire’s letter illustrates a _______ complaint response letter.
Question 8 5 / 5 points
Every so often, Corey Schell, CEO of Schell Enterprises, sends out letters of appreciation to suppliers who have a long history with his company. Which kind of letter will he be sending to his suppliers?
Question 9 5 / 5 points
For business letters, the most conservative and commonly used font is
Times New Roman.
Question 10 5 / 5 points
What is the most important reason for initialing a memo?
To indicate that you, the memo author, are who you say you are
To add a human touch to the message
To indicate that you’ve read and approved the memo
To lend credibility to the memo’s message
Question 11 5 / 5 points
An RFP is a
response to a complaint letter.
request for information.
Question 12 5 / 5 points
Which closing is correct and appropriate in a modern-day business letter?
Question 13 5 / 5 points
Regarding e-mail messages, which statement is true?
If you don’t know a recipient, send only short attached files.
Respond to all e-mail business messages within 24 hours.
Transmit passwords and usernames only to people you know well.
Don’t send attachments to a recipient you don’t know.
Question 14 5 / 5 points
In a letter written from Wisconsin to either Alaska or Hawaii, the inside address will be
flush-right and follow the U.S. Postal Service format.
flush-left and follow the U.S. Postal Service format.
flush-right and follow the International Postal Service format.
flush-right and follow the International Postal Service format.
Question 15 5 / 5 points
The word “memorandum” comes from the Latin memorandus, which means
in regard to.
Question 16 5 / 5 points
The salutation of a business letter
should be followed by a comma.
must not specify an unknown recipient.
should be followed by a colon.
must always avoid using the first name of a known recipient.
Question 17 5 / 5 points
Regarding business letters, which statement is true?
Most business letters are written on blank stationery.
A business letter written on blank stationery must begin with the sender’s address, followed by the date.
When a business letter is written on letterhead stationery, the sender’s organizational position will appear in the signature block.
A business letter written on blank stationery must begin with the recipient’s address, followed by the date.
Question 18 5 / 5 points
The complaint response letter in Figure 5, from Greenleaf Lawn service, would be classified as
Question 19 5 / 5 points
Following the centered word “MEMORANDUM” at the top of a memo, what is the preferred order for specifying the date, sender, recipient, and subject of a memo?
From, To, Date, Subject
Date, To, From, Subject
Subject, Date, To, From
To, From, Date, Subject
Question 20 5 / 5 points
Logically, although not formally, the opposite of a B2B business letter is a/an _______ letter.
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