Management Information Sys Case Study: Gap Filler

Management Information Sys Case Study: Gap Filler

Gap Filler is a recruitment and labour hire company (i.e., ‘staffing solutions’) that services the agricultural and food processing industries in regional Victoria. Gap Filler provides short-term and temporary labour to farmers, horticulturalists, orchardists, vineyards, and a range of food and beverage packaging and processing businesses. For example, during the apple harvest, Gap Filler provides fruit pickers to orchardists and personnel to work in apple packaging and processing plants. Gap Filler also recruits personnel for permanent positions (e.g., farm workers and managers, and supervisors for packaging and processing facilities). Gap Filler started in 1997 as a small family run business based in Shepparton, approximately 200 km north-east of Melbourne. Gap Filler has gradually developed business operations across regional Victoria and has offices located in Hamilton, Swan Hill, Sale, and Warrnambool. The Shepparton office serves as the head office for Gap Filler and this is where the accounts and the senior management team are located.

The company employs 48 staff in a variety of fulltime and part time roles. Gap Filler recorded turnover of just over $16 million for the financial year ended 2013. The Gap Filler sales team have successfully developed ongoing business relationships with a variety of large and smaller businesses. Unfortunately much of this sales information and marketplace intelligence resides with sales team members rather than captured by any company information system. An ongoing challenge for the business is matching its supply of reliable workers available for hire to the seasonal and fluctuating demand of its customers. Keeping up to date records on over 400 workers’ availability, contact details, currency of certifications for operating equipment (e.g., heavy vehicles, forklifts, and loaders), and how well the workers are performing on the job is also a challenge. Currently this worker information is stored on a Microsoft Access database which struggles to meet the business’s needs.

Moreover, Gap Filler’s administrative staff are required to manually transfer much of this worker information from hard copy forms and emails into the Access database. Companies using Gap Filler’s workers email through the number of hours clocked up each week. Gap Filler would like to improve the systems used for managing worker information and recording workers hours.

About eight years ago the company invested in a labour hire and sales system (Filler-IT). Unfortunately the Filler-IT system is becoming increasingly difficult to maintain. The Filler-IT system has also proved difficult to modify for the changing business environment. Moreover, the business wishes to take labour hire bookings, record workers’ hours, and payments via the internet. Unfortunately, the Filler-IT system does not readily support online transactions. The business uses QuickBooks (Enterprise version) to run its accounts. For general computing requirements, the company operates desktop and laptop computers operating Microsoft Vista and Office 2007.

The company’s directors recognise that a review of the Gap Filler’s business information system needs is required, especially given that the Filler-IT system is getting to the end of its useful life. You have been asked by the Gap Filler’s directors to write a preliminary report that: (a) outlines the company’s business information system (BIS) requirements, and (b) makes recommendations on the core systems that would meet these BIS requirements.

Key questions to address:

1. What are the main activities that the business undertakes?

2. Where in the business are the crucial decisions made?

3. What types of information does the business require to operate successfully?

4. What are the requirements for the:
a. transaction processing system?
b. sales and customer relationship management (CRM)?
c. inventory?
d. planning and scheduling?
e. accounts?
f. decision support and management information systems?

5. What are the different types of business information systems that could be used to effectively meet these requirements?

6. What core information systems do you recommend the business adopt?

Order a unique copy of this paper
(550 words)

Approximate price: $22

Basic features
  • Free title page and bibliography
  • Unlimited revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 support
On-demand options
  • Writer’s samples
  • Part-by-part delivery
  • Overnight delivery
  • Copies of used sources
  • Expert Proofreading
Paper format
  • 275 words per page
  • 12 pt Arial/Times New Roman
  • Double line spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)

Our guarantees

We value our customers, and so ensure that our papers are 100 percent original. Our Team of professionals does not miss the mark; they ensure that step by step each paper is written uniquely. We never duplicate or work as we compare papers rest assured. We deliver our work a day before time to ensure that you don’t miss your deadlines. It is not only doing the work but delivering it at the right time. We capture the consequences of late remittances. .

Money-back guarantee

We value customer satisfaction here at and make sure that you get the best value for your Money. It happens that sometimes you can pay twice for your order or may want to cancel it, or you feel that it doesn’t meet your requirements; our money back guarantee will give you the opportunity to get back your money. We will also refund 100% of money paid double. In case your paper does not satisfy your requirements , we request that you notify us via writing within 2 days otherwise on the third day we will assume that you have been satisfied. Do all your correspondences through our email address

Read more

Zero-plagiarism guarantee

At, our professional writers know the consequence plagiarism does for our clients. We have updated software’s such as article checker and copyscape to check for originality of the custom papers before submission of the final paper to the you. Our guarantee to the customer is that we will write 100% original papers for them that are quality, timely and of low cost. We have experienced professional and competent PhD writers who will write quality custom papers for you..

Read more

Free-revision policy

. At, we are proud to provide top-quality Essay writing service to our esteemed customers. We are ready to take up that challenging academic assignment that is giving you sleepless nights and simplify it for you according to your desired requirements. We are willing to revise your paper if it does not meet your requirements. At, we do not compromise with quality; thus, we offer unlimited free revisions until the customer is satisfied with their custom paper. Our unlimited free revision services are provided under the following terms:.. .

Read more

Privacy policy knows that client’s information is an essential tool for our company. It means that whatever the client requests from our service is kept strictly confidential. It means that whoever writes for this company understands the terms and conditions hence you should not be worried because you will never see your work somewhere else...

Read more

Fair-cooperation guarantee

Rest assured that we will always be attentive to your needs and requirements. We belief in the phrase treat your neighbour as you would want them to treat you. We leave nothing to chance and always look forward to a good interaction with each other.. .

Read more

Calculate the price of your order

550 words
We'll send you the first draft for approval by September 11, 2018 at 10:52 AM
Total price:
The price is based on these factors:
Academic level
Number of pages