Introduction to Quality Assurance

Introduction to Quality Assurance You are attending a general meeting with management to discuss proposed changes in the Quality Assurance program secondary to a “never event” occurring in your organization [you can consider any never event offered by the AHRQ]. After the presentation and during a question and answer period, several nurses indicate that the “never event” occurred because of inadequate staffing. Several surgeons joined the nursing staff in these allegations. – What would your response be to their statements? – Discuss what never event occurred that was discussed at this meeting. You must pick one never event. – Describe how you would address the staff immediately in that meeting. – Discuss how you would go about examining the validity of their statements. – Describe what methodology would be used to explore the validity of their statements. – What measures you would implement on an ongoing basis to prevent a recurrence of the “never event”.

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