BUSINESS B119 – Diversity is an important factor to consider

BUSINESS B119 – Diversity is an important factor to consider
Diversity is an important factor to consider when dealing with customers today because customers have a number of individual differences that influence their expectations and how they communicate. A customer service employee that understands and respects diversity will be more successful in achieving customer satisfaction. Some examples of diversity are: Gender Age Culture Ethnicity Disability Race Language Provide one example of how customer diversity can present a challenge for an employee and explain how you would overcome this challenge if you were the employee.

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